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FAQ

Frequently asked questions

Are you an SEO company or SEO services near me — how does remote work?

ixni is a fully remote SEO company. For "near me" search queries, we're the pragmatic answer if your criteria are quality, response time, and price rather than physical proximity. Here's what remote actually looks like in practice:

Response time: Slack messages get answered within a few hours during working hours (9am-6pm CET/EET). Email within one business day. Faster than most local agencies with formal ticket systems.

Meetings: Zoom or Google Meet. Weekly 30-min syncs, monthly 60-90 min deep-dives, quarterly 90-120 min strategy reviews. Frequency scales with retainer size.

Time zones covered: - Europe / Africa — full working-hour overlap, works like a local agency. - US East Coast — 4-6 hours overlap in our afternoon / your morning. Slack response within a few hours. - US West Coast — 1-2 hours overlap. Slack response within a day. Works for async-heavy clients. - Australia / Asia — mostly async. Weekly sync at a time that works for you.

Languages: English is default. Ukrainian available on request. Content production in French, German, Spanish, Portuguese, Italian via vetted native contributors.

Where "SEO services near me" or "SEO company near me" matters more than us being remote: - Local SEO for a physical business (restaurant, dentist, law firm) — we can help, but you might also want a local specialist who understands your specific city's competitive landscape deeply. - Compliance/procurement requirements at large enterprises (Fortune 1000, government) — sometimes local vendors are required for regulatory reasons. - You strongly value in-person workshops and whiteboarding — remote works for most, not all.

Where remote is a feature, not a limitation: - Faster iteration (no travel time, no scheduling overhead) - Broader team perspective (we serve clients across industries; a local shop often specializes in one) - Lower cost (no office rent baked into hourly rates) - 24/7 async progress (deliverables ship while you sleep)

If you're evaluating us against a local SEO company for a mid-market engagement ($5-15k/mo), we usually win on speed + expertise for the same money.

Do you offer website designer near me / web design near me — how do we work with a remote designer?

Same story: we're remote-only, so we don't rank for city-specific "website designer near me" queries. But we do website design for clients worldwide.

How working with a remote website designer actually goes:

Kickoff (60 min): align on brand, audience, goals, technical constraints. We ask 8-10 questions, you show us examples of designs you love and hate.

Week 1-2 — wireframes and moodboards: shared in Figma. You review in-file with comments, no email attachments.

Week 3-6 — high-fidelity design: 2-3 initial directions → you pick one → we iterate to final. All in Figma, you have live access.

Week 6-8 — final designs + prototype: interactive prototype for stakeholder review. This is where we confirm all interactions and states before development.

Week 8+ — development handoff or build: if we're building (Framer / Webflow / custom Next.js), we build on staging and iterate. If your developer is building, we hand off with clear specs.

Post-launch: 30 days of bug-fix support included.

Website design formats and pricing:

- Landing page: $3 000 design / $6 000 design + build. 3-4 weeks + 1-2 weeks build. - 5-10 page marketing site: $8 000 design / $18 000 design + build + CMS. 6-8 weeks + 3-4 weeks build. - Product UI/UX (SaaS, 30+ screens): from $15 000. 8-12 weeks. - Redesign: from $6 000 partial to full-site pricing.

When to hire a local website designer instead: - You require in-person design sprints or workshops - You need photography or on-site consultations - Your organization has policies against remote vendors

When remote is fine or better: - You have a clear brief and can articulate feedback in Figma comments - You value speed of iteration - You want a wider pool of designers to choose from than your city offers

About the "near me" query specifically: Google's "web design near me" and "website design near me" queries surface local results because purchase intent is often local. If you're a homeowner looking for a designer for a small business site, a local designer with local references is often the right call. If you're a startup or scale-up with ambitious design needs, remote studios (like ixni) often deliver higher-quality work at competitive prices.

How quickly do you respond, and what should we include in the first message?

Response times:

- First-time inquiry (via form or email): within one business day, usually within a few hours during working hours (CET/EET, roughly 9am-6pm European time). - Existing clients on retainer: Slack channel with our team, response within a few hours during working hours. Urgent issues are faster. - Follow-up messages on active projects/proposals: within one business day.

What to include in the first message (form or email):

- Your company — name, website - What you're trying to achieve — 1-2 sentences on the business outcome you want (leads, ranking, brand launch, redesign, etc.) - What you've tried — briefly, so we don't repeat what didn't work - Budget range — rough monthly (or project) budget. Even a wide range ($5k-15k/mo) is more useful than "let's discuss." It filters obvious mismatches for both of us. - Timeline — when do you want to start, when do you need results

Nice-to-have but not required:

- Current Google Analytics or Search Console access (we ask for read-only during discovery, not first message) - List of main competitors (5-7) - Rough sense of 3-5 target keywords

Don't send in the first message:

- 20-page brief documents (initial conversation is a dialogue, not a one-way pitch) - Requests for a free audit + plan + quote (that's paid work — audit starts at $1 500) - Links to online courses about SEO (please)

What happens after the first message:

1. We reply with either a link to book a discovery call (30 min, free) or a couple of clarifying questions. 2. Discovery call happens — we ask questions about your business, market, and goals; you ask questions about how we work. 3. Within 2 business days after the call, you receive a written fit assessment: either "yes, here's a proposal," "no, and here's why," or "here's what to do first before hiring anyone." 4. If we send a proposal — it includes scope, timeline, pricing, and terms. Usually 3-5 pages.

How to book a discovery call directly (skipping the email exchange): fill the form on this page with "discovery call" in the message field, and propose 2-3 time slots that work for you.

What can I hire ixni for from this page — SEO, ecommerce SEO, link building services, digital marketing service?

Any of our four practice areas, individually or bundled:

SEO — technical SEO, on-page optimization, content strategy, structured data. Retainers from $3 500/mo. Also as one-off SEO audit service ($1 500-3 500) or one-off SEO project ($6 000+).

Ecommerce SEO — specialized SEO for online stores. Product schema, category page optimization, faceted-nav management, merchant feed alignment. Retainers from $5 000/mo. Also as one-off ecommerce SEO audit ($3 500).

Link building services — editorial outreach, digital PR, niche edits. From $2 500/mo. Also as one-off digital PR campaigns ($3 000+ per campaign).

Content marketing — SEO-driven content strategy, article production, editing existing content. Standalone from $3 000/mo, more commonly bundled with SEO.

Digital marketing service (paid + attribution) — Google Ads, Meta Ads, LinkedIn Ads, lifecycle email, attribution setup. From $2 800/mo + 15% media spend.

Social media marketing services — organic social strategy and execution (Instagram, LinkedIn, Behance primarily). From $1 800/mo.

Website design and brand identity — landing pages, marketing sites, product UI, brand systems, logos. From $3 000 (landing) to $30 000+ (full brand + site).

Consulting / strategy — hourly ($500/hr, 3-hr minimum) for teams that want senior input on a specific decision.

Common combinations we recommend:

- Early-stage (seed to Series A): SEO audit + implementation project ($6 000) → SEO-only retainer ($3 500/mo) → add content after month 3. - Growth-stage (Series A to B): SEO + content + links (Momentum, $9 800/mo) as core, add paid marketing after month 6 when SEO is compounding. - Ecommerce: ecommerce SEO retainer ($5-8k/mo) with digital PR bolt-on for review coverage. - Rebrand + relaunch: brand identity + website design ($20-30k) as one project, then SEO + content retainer for the new site ($5-10k/mo).

Full service (Empire tier, $18 000+/mo) — all pillars integrated, for brands where organic + paid + design + content need to move together.

What we don't do: - Offline media (TV, OOH, radio) - PR crisis management - Standalone influencer campaigns - Trade show design - Photography or video production at scale - Mobile app development (only UI/UX; frontend/backend via partners)

If your need is on this "don't do" list, we'll recommend a specialist we trust on the discovery call.

Do you have references, and can we talk to current clients before signing?

Yes — we can arrange 15-30 minute reference calls with 2-3 current or past clients before you commit.

How reference calls work:

After discovery, before proposal: if the discovery call goes well and you're seriously considering us, we ask for permission from 2-3 of our clients (in stages/industries similar to yours) to introduce you. This typically adds 3-5 business days to the timeline before you receive a proposal.

What clients typically share on reference calls: - Their experience with our senior lead - Response time and communication style - Concrete outcomes (rankings, traffic, revenue — with their permission on exact numbers) - What went well and what could have been better - Whether they'd hire us again

We don't script or attend reference calls. They're direct conversations between you and the client. We share the intro email and step out.

Categories of references we have available: - SaaS (seed to Series C stages) - Ecommerce (Shopify, custom, Framer stores) - B2B services (professional services, consulting) - D2C brands (fashion, beauty, home goods) - Marketplaces / classifieds

References we can't offer: - Clients under NDAs that prevent them from being named - Clients who left within the last 12 months (regardless of why they left) - Enterprise clients whose legal teams don't allow reference calls without approval processes

Alternative to reference calls: - Read anonymized case studies in our portfolio - Read testimonials from past clients (on our site and LinkedIn) - Read our blog to understand our thinking on strategy and execution - Look at our Behance and social presence for aesthetic sense

About negative reference calls: Yes, we have had client relationships end unhappily — no agency has a 100% success rate over years of work. If you specifically want to talk to a client who left us to understand why, we can arrange that too (with their permission). Usually the reasons are: budget cut, in-housed the function, changed strategy, or (occasionally) we weren't the right fit for their needs. We're transparent about what happened and what we learned.

Testimonials and case studies live on our portfolio page and Behance. For enterprise buyers who need formal reference documentation for procurement — we can prepare that on request.